top of page

Terms & Conditions


Introduction
Welcome to FUN-KAY Cake & Catering Services! These terms and conditions outline the rules and regulations for the use of our services. By placing an order with us, you accept these terms and conditions in full. Please read them carefully.
1. Definitions

  • Company: Refers to FUN-KAY Cake & Catering Services.

  • Customer: Refers to the person or entity placing an order with the Company.

  • Order: Refers to any request for products or services made by the Customer.

2. Orders and Payments

  • Placing an Order: Orders can be placed via our website, email, phone, or in person. All orders are subject to acceptance by the Company.

  • Payment: Full payment is required at the time of order confirmation unless otherwise agreed. We accept payments via credit/debit card, bank transfer, and cash.

  • Pricing: All prices are quoted in GBP and include VAT. Prices are subject to change without notice but will not affect orders that have already been confirmed.

3. Cancellations and Refunds

  • Cancellation by Customer: Snack Orders canceled more than 7 days before the delivery/collection date will receive a full refund. Cake Orders canceled more than 14 days before the delivery/collection date will receive a full refund.
    Snack Orders canceled within 7 days will be subject to a 50% cancellation fee. Orders canceled within 48 hours are non-refundable.
    Cake Orders canceled within 14 days will be subject to a 50% cancellation fee. Orders canceled within 48 hours are non-refundable.

  • Cancellation by Company: We reserve the right to cancel any order at any time due to unforeseen circumstances, in which case a full refund will be issued.

  • Refunds: Refunds are processed within 14 days of cancellation.

4. Delivery and Collection

  • Delivery: We offer delivery services across the United Kingdom. Delivery charges apply based on the location and will be communicated at the time of order.

  • Collection: Customers may collect their orders from our designated pickup location during collection hours.

  • Delivery Times: While we strive to meet agreed delivery times, we cannot be held responsible for delays due to traffic, weather conditions, or other unforeseen circumstances.

5. Product Quality and Allergies

  • Quality Assurance: We take pride in the quality of our products. If you are not satisfied with your order, please contact us immediately.

  • Allergies: Customers must inform us of any allergies or dietary restrictions at the time of placing the order. While we take precautions, we cannot guarantee a completely allergen-free environment.

6. Liability

  • Limitation of Liability: The Company’s liability for any claim arising out of or in connection with our products or services shall not exceed the value of the order. We are not liable for any indirect, incidental, or consequential damages.

  • Force Majeure: The Company is not liable for failure to perform any obligations due to events beyond our control, including but not limited to natural disasters, strikes, or emergencies.

7. Intellectual Property

  • Rights: All intellectual property rights in our products, website, and marketing materials are owned by the Company. Customers may not use any of our intellectual property without prior written consent.

8. Privacy Policy

  • Data Protection: We are committed to protecting your privacy. Personal information collected during the ordering process is used solely for fulfilling orders and will not be shared with third parties without your consent.

9. Governing Law

  • These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms and Conditions

  • We reserve the right to update these terms and conditions at any time. Customers will be notified of any significant changes. Continued use of our services constitutes acceptance of the updated terms.

Contact Us
If you have any questions about these terms and conditions, please contact us at:

Thank you for choosing FUN-KAY Cake & Catering Services!

 
bottom of page